consumer

When Hewlett Packard announced its subscription plan, it sounded like a great promotion: free ink for life, 15 pages worth a month. Then in the fall of 2020, HP changed its offer and said it would begin charging customers. But after outcries on social media, it reversed course and reinstated the program for existing customers. HP isn’t the only company…

Hyundai is adding about 471,000 SUVs in the U.S. to a September recall for an electrical short in a computer that could cause fires

Online shopping is more popular than ever because of the coronavirus pandemic. Buying products over the internet comes with some risks and it can be hard to find out who is at fault. A recent court ruling will give some power to consumers.

Consumer reporter Chris Chmura has helpful advice if you’re a homeowner affected by the North Bay wildfire.

The coronavirus pandemic has caused consumer spending, the economy’s key driver, to plummet across the country as Americans struggle through a recession. But some states are recovering more quickly than others. Statewide stay-at-home orders first froze the economy in mid March. For that month, the Commerce Department said consumer spending fell 7.5%, the sharpest monthly drop on records that go…

Consumer and manufacturing reports for March showed the hit to the economy from the coronavirus was even swifter and deeper in the early weeks of the shutdown than expected. March retail sales fell 8.7%, the most ever in government data, and New York regional manufacturing activity hit an all-time low, declining to a shocking negative 78.2%. Industrial production slipped 5.4%, the largest decline...

American consumers continue to do more of their shopping online — and those who do are increasingly happy with the experience. In fact, internet retail is the only bright spot in the annual American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Report released last week. While satisfaction scores with brick-and-mortar stores remained unchanged, the ACSI score for internet retail rose...

Refund checks totaling more than $34 million will be sent to consumers who allegedly were tricked by Office Depot, Inc. and a software provider into buying computer repair products and services, the Federal Trade Commission announced.

NBC7’s Consumer Bob shares tips for getting a better picture quality on your TV by changing your settings.

While you’re gearing up for the holidays, fraudsters may be trying to take advantage of you.

Empty gift cards, bogus charitable solicitations, cyberattacks and thieves who steal packages from your porch aren’t necessarily unique to this time of year.

NBC 7 Responds helps a Spring Valley couple regain control of their hijacked Amazon account.

NBC 7’s Consumer Bob helped one woman after her Amazon account was hijacked by scammers.

Consumer Reports says some smart door cameras and other tech could help protect your packages

NBC 7s Consumer Bob alerts consumers against purchasing recalled items resold by secondhand companies

You’ve got your holiday shopping list made and you’re checking it twice....

But are you getting the right gifts for the right people? And what should you do if you are strapped for cash?...

Following some simple gift-giving rules can help you easily navigate the holiday season. They can also help set the tone for your relationships for the upcoming...

A New York regulator is investigating Goldman Sachs for possible sex discrimination in the way it sets credit limits.

 WinCo Foods says it sold some frozen red raspberries that may be contaminated with norovirus. No one has reported getting sick, but the company is urging people to throw away or return the products to the store for a full refund.

Solar Energy customers could be negatively impacted by the change to the Time of Use billing system that is coming to all SDG&E customers.

Owning a pet can be expensive, especially when it comes to medical costs. A local consumer group found substantial price differences among local veterinarians. News4 Consumer Reporter Susan Hogan is working 4 you with important information to help you make a smart choice.

President Donald Trump is threatening NBC’s broadcast licenses because he’s not happy with how its news division has covered him. But experts say his threats aren’t likely to lead to any action. The network itself doesn’t need a license to operate, but individual stations do. NBC owns several stations in major cities. Stations owned by other companies such as Tribune...