American consumers continue to do more of their shopping online — and those who do are increasingly happy with the experience. In fact, internet retail is the only bright spot in the annual American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Report released last week. While satisfaction scores with brick-and-mortar stores remained unchanged, the ACSI score for internet retail rose...

Refund checks totaling more than $34 million will be sent to consumers who allegedly were tricked by Office Depot, Inc. and a software provider into buying computer repair products and services, the Federal Trade Commission announced.

NBC7’s Consumer Bob shares tips for getting a better picture quality on your TV by changing your settings.

While you’re gearing up for the holidays, fraudsters may be trying to take advantage of you.

Empty gift cards, bogus charitable solicitations, cyberattacks and thieves who steal packages from your porch aren’t necessarily unique to this time of year.

NBC 7 Responds helps a Spring Valley couple regain control of their hijacked Amazon account.

NBC 7’s Consumer Bob helped one woman after her Amazon account was hijacked by scammers.

Consumer Reports says some smart door cameras and other tech could help protect your packages

NBC 7s Consumer Bob alerts consumers against purchasing recalled items resold by secondhand companies

You’ve got your holiday shopping list made and you’re checking it twice....

But are you getting the right gifts for the right people? And what should you do if you are strapped for cash?...

Following some simple gift-giving rules can help you easily navigate the holiday season. They can also help set the tone for your relationships for the upcoming...

A New York regulator is investigating Goldman Sachs for possible sex discrimination in the way it sets credit limits.

 WinCo Foods says it sold some frozen red raspberries that may be contaminated with norovirus. No one has reported getting sick, but the company is urging people to throw away or return the products to the store for a full refund.

Solar Energy customers could be negatively impacted by the change to the Time of Use billing system that is coming to all SDG&E customers.

Owning a pet can be expensive, especially when it comes to medical costs. A local consumer group found substantial price differences among local veterinarians. News4 Consumer Reporter Susan Hogan is working 4 you with important information to help you make a smart choice.

Consumer reporter Chris Chmura has helpful advice if you’re a homeowner affected by the North Bay wildfire.

President Donald Trump is threatening NBC’s broadcast licenses because he’s not happy with how its news division has covered him. But experts say his threats aren’t likely to lead to any action. The network itself doesn’t need a license to operate, but individual stations do. NBC owns several stations in major cities. Stations owned by other companies such as Tribune...

Trumpism is slowly taking hold on your phone and computer, as newly installed federal regulators begin chipping away at hard-fought protections on privacy and competition. These protections, put in place during the Obama administration, had upset the phone and cable industries. The new regime at the Federal Communications Commission says consumers win if businesses face less regulation and have more...

The Unites States’ women’s gymnastic team once again dominate the competition and the TODAY Show takes a look at how close their competitors came to winning and why there are no longer any flowers during medal ceremonies. Read More

Evacuees may be eligible to file a claim for financial help if they were forced to leave, according to a report by NBCLA.

What was supposed to be a kitchen upgrade turned into a kitchen nightmare for a Rancho Cucamonga man whose faulty dishwasher cost him about $10,000 in repairs.