A Pacific Beach man said he spent hundreds of dollars on artificial turf but when the packages were delivered to the wrong person, he said UPS, the company behind the delivery, wouldn’t take responsibility for the problem.
Brantley Hunt said he ordered the artificial turf for his dog Coco.
“There’s some muddy sections out there, my dog comes in and out and it just helps with getting the mud off her feet before she comes back in,” Brantley said.
The synthetic lawn not only keeps out the mud but Brantley said it cools things down when the backyard brick heats up.
Brantley ordered six sections of turf from Amazon but he said only two sections were delivered.
“They delivered to someone named Maria? I don’t know Maria and I live here by myself,” Brantley said.
Not only was the package delivered to the wrong address, Brantley said officials told him a person named Maria signed for it.
Brantley said he filed a complaint with both Amazon and UPS, he says Amazon told him they are only responsible until the item is delivered and UPS claimed the item was delivered and out of the company’s hands.
Brantley is a college student and military veteran and says he is often home but never saw or signed for those missing packages.
“Both companies don’t want to take responsibility for it and they think the small guy will not do anything about it,” Brantley said.
But Brantley did do something about it. After several of his refund claims were denied by UPS, Brantley contacted NBC 7 Responds for help.
NBC 7 Responds reached out to UPS, since they were the company responsible for delivering the packages, and a manager told us UPS would conduct an in-depth investigation into what happened and determine the right course of action.
Within a week, Brantley received a call from UPS and a week after that, a check in the mail.
UPS took responsibility for the delivery problem but did not provide a statement for this report.