An Escondido man contacted NBC 7 responds after he said he paid for a new set of French doors that were supposed to be delivered in four weeks but didn’t arrive in time.
“There will be French doors here that open outward and kind of connect the inside space with the outside space and get rid of this eyesore,” Jameson Beatty said.
Jameson said those French doors hadn’t arrived after he ordered them in May from his local Home Depot store. Originally, he said Home Depot staff told him it would be a quick four-week turnaround.
“Paid them and they gave us a date,” Jameson said. “Three and a half months later, no doors and they still have my money.”
Home Depot had sent doors to Jameson twice, the first time the doors arrived with no glass.
Five weeks later, the doors arrived at the store but when the installer went to pick them up, he rejected them to do quality issues.
Frustrated, Jameson turned his frustration into a video blog on YouTube.
“Friends and family have seen it and they get a good laugh out of it,” Jameson said in the video.
After nearly four months without his French doors, Jameson said he couldn’t get a clear answer from his local Home Depot, so he placed the door order again and contacted NBC 7 Responds.
NBC 7 Responds contacted Home Depot’s headquarters about Jameson’s problem and were told that they would investigate. A representative later told NBC 7 Responds that the local store already had a plan in place to make sure the next French door delivery would be successful.
Within the next few weeks, the French doors Jameson had paid for were installed.
In an email, a spokesperson for Home Depot said, “We sincerely apologize for the inconvenience Mr. Beatty experienced with his door order. We never want a customer to be dissatisfied, so we appreciate the opportunity to make it right.”