System Update Sparks Delays in Unemployment Checks - NBC 7 San Diego

System Update Sparks Delays in Unemployment Checks



    Thousands of California residents on unemployment are not receiving checks on time due to a payment system update. Jean Elle reports. (Published Tuesday, Sept. 17, 2013)

    Thousands of unemployed Californians are facing another problem: Late unemployment checks from the State of California.

    The Employment Development Department rolled out a new payment system over Labor Day, which came with a glitch that is holding up the processing of claims. Officials said of 800,000 claims, 50,000 are delayed.

    The claims have to be processed by hand to resolve the issue. The agency reports 15,000 claims have been handled and staff is working overtime to complete the rest.

    Authorities have not said when the issue will be resolved completely but is asking for patience.

    "We apologize for the inconvenience and hardship payment delays have caused for some of our customers," the Employment Development Department said in a statement. "Unfortunately, there is a transition period that always comes with any automation upgrade of this magnitude."

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