A San Diego man said he has had nothing but trouble after he received a larger air conditioner unit than what he had ordered. After his calls were going unanswered, he turned to NBC 7 Responds for help.
“It makes the environment comfortable, it makes you comfortable and makes you want to stay here longer,” Don Blanchard said from his photography darkroom.
Don said he needed an air conditioner for the darkroom he built to create his black and white artwork.
“It gets really hot out there, like today,” Don said.
Too hot for Don to develop his negatives and print his photographs.
Don ordered what's called a Mini Split air conditioner unit from Sears to both cool and heat the room. But when the crew came to put it in, they installed a larger one than he ordered.
“We looked at the order sheet that said 15 amps,” Don said. “And then this thing saying 30 amps. Well that’s not right, that’s not being efficient and will double my electric bill.”
When Don called Sears to replace the unit, he says he had trouble getting anyone to return his calls.
NBC 7 Responds reached out to Sears who promised to investigate and in a matter of days, Don received a call that Sears would be replacing the AC unit.
In an email, Sears’ Public Relations Director Larry Costello told us “"At Sears, our priority is ensuring the satisfaction of our members...We regret the error and inconvenience to Mr. Blanchard and hope he remains a loyal Sears customer and Shop Your Way member."