“It just started doing this (noise) and it permeated the house for three days,” Debbie Collicott said.
Three days of hearing the noise was about all Debbie said she could take, especially since her Whirlpool refrigerator was only a few months old. Soon after the noises started, the top half of the refrigerator stopped working.
“I’m in ice chests, five ice chests in our kitchen,” Debbie said.
She called Whirlpool and they sent a technician who replaced the evaporator and gave her a $100 debit gift card for the ice.
Three months later, the noise started again, the fridge stopped working and out came the ice chests again.
“I don’t even like to camp, especially in the kitchen,” Debbie said.
Debbie said she’d had it and asked Whirlpool for a new refrigerator or her money back.
“Never heard from them so I threw up my hands and I contacted you,” Debbie said.
NBC 7 Responds reached out to Whirlpool and it didn’t take long for Debbie to receive a call from the company.
“I had an email from Whirlpool and it all fell together because of you,” Debbie said.
Debbie said Whirlpool offered to reimburse her $2,600 for the fridge and $115 for the ice.
In an email, Whirlpool Corporation representative Kristine Sherman said, "first, I would like to offer my sincere apology for the ongoing issues Mrs. Collicott experienced with her ice maker. We recently talked with her and offered to reimburse her for ice she purchased, and to buy back her refrigerator. She accepted our offer of a total refund of $2721.99. She will work separately with the company she purchased the warranty from. While we are very unhappy that Mrs. Collicott had problems with our product, we are glad that we were able to come to a resolution that she found acceptable."