Response Times to Potholes Increasing: Report

Investigation finds number of potholes in city’s backlog rising

By Lauren Steussy and Gene Cubbison
|  Thursday, Jun 21, 2012  |  Updated 6:57 AM PDT
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SD Fact Check: Potholes

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Response Times to Potholes Increasing: Report

San Diego's pothole problems right now are far outpacing the city's ability to keep up with street repairs. Gene Cubbison reports with Voice of San Diego.

DeMaio Pivots from Pensions to Potholes

Mayoral candidate Carl Demaio announced his plans for potholes. Gene Cubbison reports
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The city’s response to San Diego’s growing pothole problem has been sloppy and error-ridden, an investigation by our media partner the Voice of San Diego found.

The investigation found that the number of potholes in San Diego is rising steadily, and the city is taking longer to respond to them. 

Click here to read the report.

Response times for city repairs sharply increased from 19 days to 52. However, about one in three pothole complaints in the city’s pothole tracking system has an error. The errors range from crews assessing potholes before they were entered into the system, to recording the wrong date in the system. One entry, for example, read that a pothole was addressed on January 12, 2201.

The sloppy recording practices are complicating the broader issue of addressing San Diego’s infrastructure maintenance backlog, said reporter Keegan Kyle.

"As our roads have been worsening, so have our response times top the potholes,” Kyle said, “and the citizens who actually care enough to complain about them."

In response, city officials said they were alarmed by the disparity in services and would work to correct the errors. City Councilmembers say they hope to conduct audits of the tracking system.

Today the city announced that $30 million from a new round of refinanced bond proceeds will go toward 60 more miles of street upgrades. That, on top of $47 million spent over the last two years

For more on this investigation, read it on the Voice of San Diego’s website.

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