Starbucks Barista Signs With Deaf Woman at Drive-Thru - NBC 7 San Diego
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Starbucks Barista Signs With Deaf Woman at Drive-Thru



    Deaf Woman Orders at Starbucks Drive-Thru With Video Screen

    A video of a deaf customer using sign language to order through a new video drive-thru panel at Starbucks goes viral on Facebook. (Published Thursday, Nov. 5, 2015)

    Cell phone video of a remarkable exchange between a deaf woman and a North Florida Starbucks barista has gone viral on social media.

    Rebecca King, who is deaf, went to her local Starbucks' drive-thru in St. Augustine on Monday to place her order through the digital video screen, a recent addition to several Starbucks locations.

    Katie Wyble, a 22-year-old barista at the cafe, immediately recognized King and appeared on screen to take her order entirely in sign language.

    As NBC affiliate WTLV in Jacksonville reports, King was so excited, she returned the following day with a friend to film the exchange.

    King posted the video to Facebook with the caption, "Starbucks! This is what I'm talking about! Share it away! We can change the world!"

    The video has more than 6 million views, and has been shared more than 180,000 times as of Thursday afternoon.

    Wyble, who is a communications major at the University of North Florida, told WTLV that she began studying American Sign Language as a child and continued through college.

    She says she feels "blessed" to play a part in bringing more awareness for deaf culture and for the deaf community.

    Starbucks recently started adding digital video screens to the drive-thru lanes of more than 2,000 U.S. locations.

    The initiative is meant to improve the customer experience through technology.