November 1, 2018 7:26 pm Putting the Heat on Cold Problem Marci and her husband, Elliott, had problems getting their water heater unit replaced until they contacted NBC 7’s Consumer Bob. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks