October 31, 2017 5:35 pm Man Turns to NBC 7 Responds After Water Heater Issues A local man turned to NBC 7 Responds when his water heater stopped working and he bought a new one — but it was never delivered. NBC 7’s Consumer Bob reports. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks