October 19, 2017 5:25 pm Man Receives Airline Refund After Ticket Turbulence NBC 7’s Consumer Bob shares how NBC 7 Responds helped a man receive a quick turn-around on a flight refund after encountering refund delays with United Airlines. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks