July 18, 2016 5:20 pm What to Know Before You Ship Your Next Package A USPS customer had his mail insurance claim denied by USPS, but got a nice check in the mail after contacting the NBC 7 Responds team. NBC 7’s Consumer Bob has more. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks