September 27, 2016 5:26 pm Woman Accidentally Overpays Phone Bill Online After a woman overpaid her phone bill online, her service carrier kept delaying her refund. Tired of being stuck on hold, she reached out to NBC 7’s Consumer Bob and the NBC 7 Responds team for help. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks
