A San Diego mother bought light-up shoes for her 9-year-old daughter at the fair but after an hour of using them, the shoes stopped working. NBC 7 Responds’ Consumer Bob helped the girl get new kicks.
“My friend got these shoes and I wanted them,” fourth grader Maeve Wagner-Casey said. “You can change the color, there’s a flash color and I think there are three colors that change automatically.”
Maeve said she just had to have a pair of the light-up Refreshed Enterprise shoes her friend had bought at the San Diego County Fair.
“I figured she could get one treat at the fair and that would be a good one to get,” Janet Casey, Maeve’s mother said.
Janet and her daughter said they bought the shoes for $48 on the fourth of July and a sign at the booth selling the shoes said refunds were prohibited, only exchanges were allowed.
Maeve said she was excited and went home to immediately charge her shoes. They charge like a cell phone with a USB port. After they charged, Maeve said she took them out with her that Fourth of July night.
“They only worked for an hour,” Maeve said.
“They didn’t last and she tried several ways of recharging them and rejiggering them and they wouldn’t light up,” Janet said.
Local
Janet said she still had her receipt, which only had an email address for the company, so she sent an email but did not receive a reply. She also emailed fair officials. Still no reply.
After no replies, Janet and her daughter had one more idea in mind.
“Seems like you get great results, we always watch NBC and we see all of the great stories with the people that hit a lot of walls and then they reached out to you and were successful so we thought that's where we should turn,” Janet said.
NBC 7 Responds reached out to Refreshed Enterprises and after a couple of weeks, Maeve received a new pair of shoes.
The company did not respond to NBC 7 Responds’ request for a comment.
