San Diego Water Department

The City of San Diego’s Public Utilities Department is mailing residents the annual Drinking Water Quality Report this week.

The city of San Diego’s Public Utilities Department is mailing residents its annual Drinking Water Quality Report this week, reports NBC 7’s Joe Little.

The COVID-19 pandemic is forcing the city of San Diego to make millions of dollars worth of budget cuts. One project that is not facing cuts is the city’s smart water meter program, or advanced metering infrastructure (AMI), which instead has asked to nearly double its budget request.

The mayor’s proposed 2021 budget shows the costs of the program rising to $125 million. NBC 7 Responds’ Consumer Bob reports.

It’s a strange looking device called a Speece Cone that’s expected to improve the water quality at Hodges Reservoir near Escondido.

NBC 7s Joe Little reports on a cone shaped tank that will help clean the city’s drinking water

Customer service representatives inside San Diego’s Water Department are not adequately trained on computer programs, were not given clear guidelines on how to deal with customer complaints, and were not given performance measures, according to a review by San Diego’s City Auditor.

An audit found several issues within the department’s customer service department. NBC 7’s Consumer Bob explains.

A water main break in Mission Valley shut down freeway off-ramps near Hotel Circle Sunday, creating mud and delays.

An Interstate-8 ramp was closed due to flooding at Hotel Circle in Mission Valley. NBC 7’s Ramon Galindo has more.

The San Diego Water Department continues to face changes and challenges, outlined by an audit report. NBC 7’s Consumer Bob has more.

A former San Diego Water Department Supervisor tells NBC 7 Responds and Voice of San Diego that employees were blamed for management’s problems.

NBC 7’s Consumer Bob spoke with a Water Department insider about problems and dysfunction within the department.

In the on-going look at the San Diego Water Department and homeowners, one business said it’s also felt the burn. NBC 7’s Consumer Bob has more from a soda bar that’s found issues.

NBC 7 Responds’ investigation into billing errors led to the discovery of faulty water meters and a lack of transparency over the city’s multi-million-dollar smart meter program. Some of the team’s findings have led to the department taking corrective action. “Flood of Distrust” will give you an inside look at the investigative journey from start to finish.

A supervisor for the San Diego Water Department is speaking out after an audit found some problems. NBC 7’s Melissa Adan is downtown where the audit meeting just ended.

NBC 7 Responds wanted to investigate whether the city of San Diego accurately tests residents’ water meters. They asked the country’s leading water meter-testing experts to help.

NBC 7 Responds wanted to know if the city’s water meter testing is treating San Diego customers fairly.

After showing one of the country’s meter testing experts testing results performed by the city of San Diego, he said the results are incomplete.

NBC 7’s Consumer Bob took city water testing data to a meter testing expert to check the accuracy of San Diego’s testing process.