San Diego Water Department

The advisory could last until Sunday. NBC 7’s Mark Mullen explains how those impacted can protect themselves.

The city of San Diego is asking residents and businesses in the Encanto neighborhood to boil tap water before drinking it or using it to prepare food, possibly until Sunday.

The City of San Diego’s Public Utilities Department is mailing residents the annual Drinking Water Quality Report this week.

The city of San Diego’s Public Utilities Department is mailing residents its annual Drinking Water Quality Report this week, reports NBC 7’s Joe Little.

The mayor’s proposed 2021 budget shows the costs of the program rising to $125 million. NBC 7 Responds’ Consumer Bob reports.

The COVID-19 pandemic is forcing the city of San Diego to make millions of dollars worth of budget cuts. One project that is not facing cuts is the city’s smart water meter program, or advanced metering infrastructure (AMI), which instead has asked to nearly double its budget request.

It’s a strange looking device called a Speece Cone that’s expected to improve the water quality at Hodges Reservoir near Escondido.

NBC 7s Joe Little reports on a cone shaped tank that will help clean the city’s drinking water

Customer service representatives inside San Diego’s Water Department are not adequately trained on computer programs, were not given clear guidelines on how to deal with customer complaints, and were not given performance measures, according to a review by San Diego’s City Auditor.

A water main break in Mission Valley shut down freeway off-ramps near Hotel Circle Sunday, creating mud and delays.

The San Diego Water Department continues to face changes and challenges, outlined by an audit report. NBC 7’s Consumer Bob has more.

A former San Diego Water Department Supervisor tells NBC 7 Responds and Voice of San Diego that employees were blamed for management’s problems.

In the on-going look at the San Diego Water Department and homeowners, one business said it’s also felt the burn. NBC 7’s Consumer Bob has more from a soda bar that’s found issues.

NBC 7 Responds’ investigation into billing errors led to the discovery of faulty water meters and a lack of transparency over the city’s multi-million-dollar smart meter program. Some of the team’s findings have led to the department taking corrective action. “Flood of Distrust” will give you an inside look at the investigative journey from start to finish.

A supervisor for the San Diego Water Department is speaking out after an audit found some problems. NBC 7’s Melissa Adan is downtown where the audit meeting just ended.

After showing one of the country’s meter testing experts testing results performed by the city of San Diego, he said the results are incomplete.

NBC 7 Responds wanted to know if the city’s water meter testing is treating San Diego customers fairly.

Public Utilities Department Director Vic Bianes said his agency investigated 3,000 meters in the Carmel Valley, Mira Mesa, Rancho Bernardo and Rancho Penasquitos neighborhoods and found 343 readings in the November/December billing periods were misread.

The Public Utilities Department told NBC 7 Responds Marilyn’s case is one of 107 complaints where officials will take a closer look and if needed, will meet with the customers to go over their situation.

It’s hard enough for some people to keep up with their water bills but imagine paying someone else’s bill who uses more water. That’s what happened when two men from Normal Heights discovered their bills had been swapped for years.