Rural/Metro

A visitor clawed by a jaguar during a zoo visit has apologized to the Wildlife World Zoo Aquarium & Safari Park in Arizona, according to the zoo. A woman sustained wounds from a jaguar after she tried to cross barriers separating the big cat and visitors for a selfie.

A woman was attacked by a jaguar as she allegedly tried to take a selfie outside the big cat’s enclosure at Wildlife World Zoo, Aquarium and Safari Park in Arizona, authorities said. Rural Metro Fire Department crews said the woman, who was not publicly identified and is in her 30s, was attempting to take a selfie near the fence of...

One man is suing the city’s ambulance provider after he was sent the bill for a ride that his insurance should have covered. NBC 7’s Consumer Bob has more.

Class action lawsuit alleges that Rural Metro charged Medi-Cal and Medicare recipients for ambulance services.

Employees of AMR, the city’s ambulance company want the public to know about situations where ambulances are too far away or unavailable to respond to emergencies in time.

In an email to NBC 7 Investigates, AMR attributed the problem to a “paramedic staffing shortage” across San Diego County.

On Tuesday, the San Diego City Council approved major changes with how the city’s ambulance service, AMR, transports and charges patients who call 911.

Three years later, Jinyoung Choi was contacted by a collections agency and told she owed the ambulance company more than $1,800.

“They need to do something,” said paramedic Rebekah Edwards. “I mean just the fact more of us are getting hurt, more of us are being assaulted.”

Proposal would make companies pay workers for interrupted rest and lunch breaks, and make up for missed breaks.

Rural/Metro ambulance crews could receive thousands of dollars each if lawsuit succeeds.

Jill Kerby was fed up and offended when Rural Metro sent a collection notice to her 4-year-old daughter’s school. Rural Metro started pushing Kerby for her daughter’s personal information. Worried about her daughter’s future credit, she reached out to NBC 7’s Consumer Bob and the NBC 7 Responds team for help.

A Point Loma mother called NBC 7 Responds after her daughter received a collection notice at school.

Rural Metro ambulances have failed to meet mandated emergency response times standards in five of eight medical response zones in the City of San Diego when the highest priority patients are involved, according to a letter from the city’s Deputy Fire Chief.