The chief of the Albuquerque Fire Department said he is examining training procedures after a dispatcher hung up on a 911 caller seeking help for a 17-year-old who was dying after being shot last month.
Albuquerque Fire Chief David Downey on Wednesday called the actions of dispatcher Matthew Sanchez on June 26 "unforgivable" and said Sanchez should not have hung up on the caller.
"We hung up on her. I was stunned," Downey told NBC station KOB. "People should be outraged, and they should hold us accountable," he said.