An 83-year-old Escondido woman called NBC 7 Responds after she says she overpaid for a new pair of glasses and couldn’t get her money back.
“First time in my life I have ever had glasses,” Shirley Lasagna said.
Shirley went to the San Marcos Walmart Vision Center to pick out a new pair of glasses. After her insurance was taken into account, the Walmart Vision Center told Shirley she owed $190 which she paid on the spot.
But there was a problem. It turns out Shirley’s insurance plan actually covered more than the Vision Center had accounted for, making Shirley’s share of the cost a much smaller amount.
According to Shirley’s figures, the Vision Center owed her $125.
Shirley went back to the Walmart Vision Center with her insurance papers in hand and asked for her money back. But, the Walmart Vision Center manager said they couldn’t do it. Instead, the Vision Center wanted Shirley to return the glasses and start the process over again.
According to Shirley, the Vision Center told her to bring in her glasses so they could refund her for the purchase and start the process over again.
“I liked my glasses,” Shirley said. “I said no.”
Frustrated, Shirley turned to NBC 7 Responds. Within 48 hours of NBC 7 Responds contacting Walmart, a representative called Shirley to apologize. The store offered her the $125 refund.
In a statement, Molly Blakeman with Walmart’s media relations said, “our team was able to reach Ms. Lasagna and talked through what happened with the charges associated with her eyeglasses. We apologize for the trouble this caused her, but I understand that she was very pleased with the outcome.”