A Leaky Solar Project

NBC 7 Responds helps patch things up when a re-roof went awry

Getting a new roof was the main reason Oceanside’s Steve Roncone agreed to get solar. The representative, said Roncone, had agreed to the re-roof.

But when the roofers started work, Roncone noticed the crew was only replacing certain sections and not the entire thing. He also said the tile they used were the wrong colors and sizes.

“The ceramic tiles were mismatched and they had put these weird tiles all over the place,” Roncone told NBC 7 Responds.

He called SunRun, the company he contracted for the solar project. They sent out another roofing company to take over the job.

The second roofing company fixed all of the problem areas. Roncone still didn’t get entire roof he said he was promised but he decided to move forward.

In the following weeks the solar crew showed up at his house to install the panels. When they finished Roncone said the foreman told him they would return the following day to replace some tiles that broke during the install.

“So, the next morning they come with a stack of 85 tiles,” Roncone said. “I remember saying, ‘Wow. You broke a lot more than just some tiles.’”

The following say the roofer returned to caulk the rook and install some missing flashing. Roncone was outside when he made his way up on the roof.

“He climbs up his ladder,” said Roncone. “He's like, ‘What the hell happened to the roof?’ I asked what he meant. So, I climb up there as we started counting them. There was over 100 tiles still broken.”

Roncone said he was livid.

“I had the whole gamut of emotions I was mad,” he said. “I was shocked.”

In the meantime Roncone said the rainy season officially arrived.

“It rained and my wife and I are in the garage toweling up puddles and wet spots from the exposed trusses. We shuddered to think what was going on in the attic.“

He said he called SunRun and told them they he wanted the new roof he was promised. He was then passed off to what Roncone said was a subcontractor who SunRun had hired to do the project.

Roncone said the company told him they would give him an extended warranty and move all of the mismatched tiles under the panels. The offer wasn’t going to work, said Roncone.

“That means in 20 years when they pull the panels off I will have these big squares of non-matching tiles. And, besides that the roof was not water tight.”

Roncone then took some advice from a trusted source.

“But my mom actually is a huge Consumer Bob fan. She's like you should contact Consumer Bob.”

Roncone called NBC 7 Responds. Not long after a representative from SunRun contacted Roncone and said he was getting a new roof.

“Yeah,” said Roncone. “Without NBC 7 Responds, we would never be here.”

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