“I was not a happy camper,” Kathy Dubois said.
Kathy is talking about a problem she had in April when she paid to park in a lot near the airport. Kathy had done her research and decided to prepay for her reservation at the Wally Park parking lot on Kettner Blvd near Lindbergh Field.
Kathy said she paid $50.80 for the reservation.
“I showed her [parking attendant] my receipt and I said I have a reservation and she said I could park anywhere there was an open spot,” Kathy said, “and this is interesting, she said I have to give her my receipt.”
Kathy said the Wally Park employee told her not to worry and when it came time to pick up her car, Kathy’s name and proof of payment would be on the company computer. Kathy said when she returned though, that didn’t happen.
“I gave the gentleman my claims stub and he said that I owe $60,” Kathy said, “I said no, I already paid.”
Kathy said the Wally Park employee checked the computer but didn’t see Kathy’s name or information. The employee wouldn’t let Kathy leave, she says, so she paid the $60.
Kathy said she tried calling Wally Park the next day and in the weeks to come. She also wrote letters with copies of her two receipts but no one from Wally Park returned her messages. So Kathy turned to NBC 7 Responds for help.
NBC 7 Responds spoke with Clayton Hopkins, the General Manager for the San Diego Wally Park location and within two days, Kathy received what she was owed and then some, a total of $75.
In an email, Hopkins apologized to Kathy for the trouble and said the business has a process in place for addressing mail-in complaints in the future to make sure they are handled properly.