SDG&E Warns Customers About Phone Payment Scam - NBC 7 San Diego

SDG&E Warns Customers About Phone Payment Scam

Customers in Hispanic neighborhoods are being targeted by scam artists pretending to call from SDG&E



    SDG&E Warns Customers About Phone Payment Scam

    San Diego Gas & Electric is warning customers of an ongoing scheme targeting SDG&E customers over the phone.

    According to the utility company, reports indicate that unknown individuals are allegedly misrepresenting themselves as SDG&E employees by calling customers and threatening to shut off their power if an immediate payment is not made.

    The scammers then instruct customers to purchase a pre-paid credit card. Then, the customer is told to call another number to make the payment with the money on their pre-paid card.

    On Wednesday, SDG&E representatives alerted customers about the ongoing wire fraud and ensured that their company does not proactively contact customers and ask for credit card information over the phone.

    If customers receive a phone call like this, they should not provide any of their financial information. The only time customers should give their financial information by phone is when they initiate the call themselves, the company said.

    SDG&E reps said that if any customers get a phone call about an outstanding balance that makes them feel uncomfortable, they should hang up and call SDG&E directly at (800) 411-7343.

    Get the latest from NBC 7 San Diego anywhere, anytime

    • Download the App

      Available for IOS and Android