A new app, introduced by Mayor Kevin Faulconer on Thursday, allows people to request street repairs and neighborhood services faster.
The pilot project, Get it Done San Diego, is available for iPhone and Android users and also lets users track the progress of a complaint.
Residents can download the app or go to the website to upload photos of the problem, identify a few details about the service needed and click submit.
The app uses GPS information embedded within photos to automatically update the address and location of problems by linking reports to a work order system.
“Our city government should be just as innovative as people we serve and it has always been our goal to improve customer service,” Mayor Faulconer said on Thursday. “If we have mobile apps that can check email, check the weather and check in our flights, we should have a mobile app that helps residents check on street repairs.”
The app eliminates the need to call the City to report problems and allows people to report anonymously. Residents can track the status of projects in real time and the GPS tracking links the user to City crews.
The system connects all reports about the same problem into one group and creates a single report so that every individual is notified about the progress of the issue.
