DMV Touts Success of Website - NBC 7 San Diego

DMV Touts Success of Website

Online transactions jumped nearly 6 percent in 2012



    This may not come as a shock: It appears many Californians are choosing the convenience of online transactions over waiting in line at the DMV. 

    The agency announced Monday a 6 percent increase in online transactions over the past year. This totaled out to nearly 12 million transactions.

    Many of the online services have been available since 2010. Motorists now can complete 20 services online, including paying traffic citations and ordering specialized plates.

    "People used to think, 'Oh, now I have to wait in line,'" said DMV spokesperson Jessica Gonzalez. "But you don't. You can be done and never have to step foot in a field office."

    She added that for the services that do require in-person interactions, motorists can always make an appointment -- online, of course.

    New figures out Monday suggest this method is becoming increasingly popular. For example, more than 7.6 million people used the new online service to pay for vehicle registrations. Also, drivers license renewals saw a 6.9 percent increase from 2011 to 647,463.

    Though it's not clear if the online services save the DMV any money, it certainly boosts the agency's reputation as a time-saver, Gonzalez said.

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