CVS Accused of Charging Insurance Without Customer Consent - NBC 7 San Diego

CVS Accused of Charging Insurance Without Customer Consent



    If you're a CVS customer, ask yourself this: When you get a call from the pharmacy telling you your prescription refill is ready to be picked up --- have you even ordered a refill?

    The country’s second largest drug store chain could be under a federal investigation.

    According to an article in the Los Angeles Times, which quotes an unnamed government source, CVS is under investigation by Medicare, looking into whether the chain refilled prescriptions and then billed insurance without customers' approval.

    Customers with whom we spoke in San Diego say they have not experienced that at all. Some say they have signed up for automated refills, but have never been given refills they did not order.

    NBC seven received an e-mail response to questions from CVS Caremark.

    A spokesperson wrote in part:

    "Our adherence programs require that the patient's consent be obtained before a prescription is refilled."

    He said customers can do this by signing up for the ReadyFill program, which many in San Diego said they did.

    He also said the company has not been contacted by the office of the inspector general in regard to any investigation.