After a woman overpaid her phone bill online, her service carrier kept delaying her refund. Tired of being stuck on hold, she reached out to NBC 7's Consumer Bob and the NBC 7 Responds team for help.
NBC 7's Ashley Matthews heard form the sister of the suspect who says that her brother is mentally ill and was having a seizure at the time of the incident.
NBC 7's Dave Summers hears from a witness who described the events of the shooting.
NBC 7's Mari Payton has more on video footage taken at the scene.
NBC 7 speaks to the spokesperson for the El Cajon Police Department following an officer-involved shooting near a Mexican restaurant on Broadway.
NBC 7's Dave Summer is at the scene where employees of the restaurant are sharing there account of what happened.
Facebook Live video shows reaction from bystanders in El Cajon after a man was shot in officer-involved shooting.
A Facebook live video shows the aftermath of an officer-involved shooting in El Cajon. A witness shares what she saw with officers at the scene.
Even San Diego's typically breezy beaches and coastal areas weren't safe from the heat wave Tuesday. NBC 7's Elena Gomez reports on the high temps and low humidity at the coast.
A big rig hauling oranges crashed on I-5, snarling the morning drive for many commuters. Things soured for the big rig as it encountered another problem on its way to the tow yard. NBC 7's Chris Chan reports.