Poking Holes in City's Pledge

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    NEWSLETTERS

    It's one of those pesky problems of local government. Residents frustrated by potholes can go online and report them. The county's public works department tracks complaints and fills most of the issues in 48 hours as do many of the cities.

    One city in particular made a bold statement last year that an online news source has found to be untrue.

    Last year, the city of San Diego told residents that 100 percent of potholes were being repaired within 72 hours. In a report released Sunday, our partners at the voiceofsandiego.org say that isn't so.

    The average citizen waits much longer than three days, and many wait more than two weeks before their complaints are even addressed, the online news Web site reported Sunday.

    After requesting a database of pothole requests handled by the Street Division two months ago, the voiceofsandiego staff looked at the time between the citizen's notification of a pothole problem to the time the city first assessed the problem.

    They reported it took an average of 16 days for crews to first assess a complaint.

    The difference between the two results occurs when you examine how "repaired" is defined.

    You can read the full article on voiceofsandiego.org.