Coachella-goers were warned in an email sent late last week that a phishing website was being used to access customer account information.
The bogus website, designed to look like the login page for ticket buyers to access their account, was believed to be operational from January 25 to February 26, according to an email sent from Front Gate Tickets.
This year's music and art festival is slated for two weekends, April 11-13 and April 18-20, in Indio, California.
The fraudulent site was circulated on message boards and through email campaigns, and ticket buyers took to social media to try and clear up the issue.
“The rep I spoke to mentioned that there were a few instances with a [phishing] e-mail,” a customer posted on an official Coachella forum. “They noticed that it was mostly with orders that were on a payment plan. I paid for my order up front.”
For others, the issue wasn’t so clear.
“Can you guys confirm that the phishing warning e-mail from frontgate that was received last night is legit? Thanks!,” wrote an Arizona resident on Twitter.
Credit card information would be mostly inaccessible through the scheme because the site only shows the last four digits and expiration date, according to the statement.
Front Gate urged anyone who may have given offered their username and password to the fraudulent site to check if any account information had been changed. If it has, customers were asked to call the ticketing service at 512-389-0315.